77d11 Privacy Policy

1. Introduction

77d11 is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the 77d11 platform at 77d11.club. This Privacy Policy sets out in clear, formal terms exactly what personal information we collect, the purposes for which it is used, how long it is retained, with whom it may be shared, and the rights you hold in relation to your data. We encourage you to read this document in full before using the platform.

This Privacy Policy applies to all personal data processed by 77d11 in connection with the operation of the 77d11 platform, including betting and gaming services, customer support interactions, payment processing, and marketing communications. It should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your relationship with 77d11.

2. Information We Collect

77d11 collects personal data through several channels: directly from you when you register an account, make a deposit or withdrawal, contact customer support, or participate in a promotion; automatically when you use the platform; and from third-party sources such as payment service providers and identity verification agencies. The categories of data we collect are described below.

Account Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth, which is verified to confirm you meet the 21+ age requirement.
• Mobile phone number used as your primary account identifier and for security notifications.
• Email address, where provided, used for account communications and promotional notifications.
• Residential address in Bangladesh, collected during KYC verification for withdrawal processing.

Transaction and Financial Data

• Records of all deposits made to your 77d11 account, including the amount, date, time, and payment method used (e.g. bKash, Nagad, Rocket).
• Records of all withdrawal requests, including the amount, destination payment method, processing status, and timestamps.
• Betting and gaming history, including all bets placed, games played, outcomes, and winnings or losses recorded against your account.
• Bonus and promotion redemption records, including which offers were claimed, wagering progress, and completion status.

Technical and Usage Data

• IP address and approximate geolocation, collected automatically when you access the 77d11 platform from any device.
• Device type, operating system, browser type and version, screen resolution, and other technical identifiers used to optimise the platform experience for your device.
• Session logs, including login times, duration of play sessions, pages visited, and interaction patterns, used for security monitoring and service improvement.

3. How We Use Your Information

77d11 uses the personal data it collects for the following specific purposes. We only process data where we have a lawful basis for doing so and do not use data for purposes that are incompatible with those stated below.

• Account creation and management: to register your 77d11 account, verify your identity, maintain your account profile, and administer your account throughout its active life.
• Service delivery: to process your bets and gaming sessions, calculate and credit winnings, manage bonus balances, and facilitate deposit and withdrawal transactions via bKash, Nagad, Rocket and other approved payment methods.
• KYC and age verification: to verify that you meet the minimum 21+ age requirement and to fulfil our identity verification obligations before processing withdrawal requests.
• Fraud prevention and security: to detect and investigate suspicious activity, prevent money laundering, identify duplicate accounts, and protect the integrity of the 77d11 platform and its player community.
• Responsible gaming: to monitor betting patterns for signs of problem gambling, apply responsible gaming tool restrictions where requested or required, and administer self-exclusion arrangements.
• Customer support: to respond to your enquiries, complaints, and support requests, and to maintain a record of communications with your account for quality and audit purposes.
• Marketing and promotions: where you have not opted out, to send you information about bonuses, promotions, and offers that may be relevant to your use of the 77d11 platform, including BPL and IPL seasonal offers available to Bangladesh players.

4. Legal Basis for Processing

77d11 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: processing that is required to fulfil our obligations under the Terms and Conditions you agreed to when registering your account, including account management, bet settlement, and payment processing.
• Legal obligation: processing required to comply with applicable law, including anti-money-laundering obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: processing carried out to protect the security and integrity of the 77d11 platform, prevent fraud and abuse, improve service quality, and deliver relevant communications to active players.
• Consent: where you have given your explicit consent for a specific processing activity, such as receiving promotional communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

77d11 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with the categories of recipients described below, strictly on a need-to-know basis and only to the extent required for the stated purpose.

Permitted Recipients

• Payment service providers: bKash, Nagad, Rocket, Upay, and other approved payment partners require transaction data (amount, account reference, timestamp) to process deposits and withdrawals on your behalf. These providers have their own privacy policies and handle your data under their own regulatory obligations.
• Identity verification providers: third-party KYC agencies may receive your name, date of birth, and identification document details for the purpose of verifying your identity prior to withdrawal processing.
• Game and technology providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe and others may receive anonymised session data to support game performance, fairness audits, and technical support.
• Law enforcement and regulators: where required by applicable law, a valid court order, or a lawful request from a competent authority, 77d11 may be required to disclose account data, transaction history, or communications to the relevant authority.

6. Payment Data and Financial Information

77d11 does not store full payment credentials such as bKash PINs, Nagad PINs, full bank account numbers, or card numbers on its own servers. Payment authentication is handled directly between you and the payment service provider. 77d11 retains only the transaction reference number, payment method type, and transaction outcome necessary for account balance management and dispute resolution.

All financial transaction data retained by 77d11 is stored in encrypted form. Transaction records are maintained for a minimum of five years from the date of the transaction to comply with applicable anti-money-laundering record-keeping obligations. After the retention period expires and where no legal hold applies, transaction data is securely deleted or anonymised.

7. Cookies and Tracking Technologies

The 77d11 platform uses cookies and similar tracking technologies to deliver, improve, and personalise the platform experience. A cookie is a small text file placed on your device by the platform when you visit. Cookies do not contain your full personal data and cannot be used to directly identify you without additional information held by 77d11.

Types of Cookies We Use

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: used to collect anonymised data about how players navigate and use the platform, which pages are visited most frequently, and where errors occur. This data is used to improve the platform.
• Functional cookies: used to remember your preferences, such as language settings and display options, so that the platform behaves consistently across sessions without requiring you to reset your preferences each time.
• Targeting and session-management cookies: used to manage your active play session, maintain your logged-in state across the platform, and ensure that bonus and promotional offers are displayed correctly based on your account status.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 77d11 platform, including your ability to log in and access your account. Continued use of the platform following your first visit constitutes acceptance of our cookie usage as described above.

8. Data Retention

77d11 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide, subject to any legal hold obligations that may extend them: account registration data and KYC records are retained for the duration of your account plus a minimum of five years following account closure; transaction and betting history records are retained for a minimum of five years from the date of each transaction; customer support and communications records are retained for three years from the date of the communication; technical and usage logs are retained for a maximum of twelve months unless required longer for an ongoing security investigation.

When the applicable retention period expires and no legal hold applies, 77d11 will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9. Data Security

77d11 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following controls:

• SSL/TLS encryption on all data transmitted between your device and the 77d11 platform, ensuring that login credentials, account data, and payment information cannot be intercepted in transit.
• Encryption at rest for sensitive personal data and financial records stored on 77d11 servers, using industry-standard encryption algorithms.
• Access controls limiting internal access to your personal data to only those 77d11 staff and contractors whose role requires it, operating on a strict need-to-know basis.
• Regular security assessments and monitoring of the 77d11 platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

10. Your Data Rights

As a registered user of the 77d11 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name and registered mobile number so we can verify your identity before processing your request.

Your Rights Include

• Right of access: you may request a copy of the personal data 77d11 holds about you, including account registration data, transaction history, and communications records.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: subject to applicable legal retention obligations, you may request the deletion of your personal data. Note that data required for anti-money-laundering compliance cannot be erased before the mandatory retention period expires.
• Right to restrict processing: in certain circumstances you may request that 77d11 restricts the processing of your data while a complaint or correction request is being investigated.
• Right to data portability: where technically feasible, you may request that a copy of your account data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect any processing carried out before the withdrawal.

77d11 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or relates to a large volume of data, we may extend this period by a further 30 days and will notify you of the extension and the reason for it.

11. Responsible Gaming and Data

77d11 uses account data, including betting history and session data, as part of its responsible gaming monitoring programme. This analysis is conducted to identify patterns that may indicate problem gambling behaviour, such as significantly increased bet frequency, rapid escalation of bet sizes, or extended play sessions without breaks. Where such patterns are identified, 77d11 may contact the player to offer responsible gaming tools or information, or may apply restrictions in accordance with its Responsible Gaming Policy.

Self-exclusion data is treated with the highest level of confidentiality. Where a player has requested self-exclusion, their account is flagged internally and the exclusion is enforced across all access points to the 77d11 platform. Self-exclusion records are retained for a minimum of five years to prevent circumvention. Players on self-exclusion will not receive marketing communications for the duration of their exclusion period.

12. Minors and Age Restriction

The 77d11 platform is strictly intended for use by adults aged 21 years and above. 77d11 does not knowingly collect personal data from individuals under the age of 21. During registration, all users are required to confirm their age, and KYC verification is conducted prior to the first withdrawal to verify that the minimum age requirement is met. If 77d11 discovers that personal data has been collected from a person under the age of 21, that account will be immediately closed, all funds held pending review, and the personal data will be securely deleted in accordance with this Privacy Policy subject to any applicable legal obligations.

13. Changes to This Privacy Policy

77d11 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish a revised version of the policy on the platform and, where appropriate, notify registered players via their registered mobile number. The date at the top of this policy indicates when it was last updated.

Your continued use of the 77d11 platform following the publication of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you should stop using the platform and may request account closure by contacting [email protected].

14. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 77d11 handles your personal data, please contact our customer support team. We aim to respond to all privacy-related enquiries within 30 days. Support is available 24 hours a day, 7 days a week via live chat on the platform.

You may also reach us by email at: [email protected]